Retail Wrap
Effective Date: 01-03-2026
Retail Wrap follows a transparent return and refund policy depending on product type (Print-on-Demand, Third Party Suppliers, or Owned Stock Products).
By placing an order, you agree to the terms below.
1. Print-on-Demand (POD) Products
All POD products are custom-made after order confirmation.
Returns
- Returns are not accepted for size issues, color preference, or change of mind.
- Returns are accepted only if:
- The product is damaged
- There is a printing defect
- Wrong item delivered
Damage Reporting
- Customer must email us within 48 hours of delivery
- Provide:
- Order number
- Clear unboxing video
- Photos of defect
Resolution
- Replacement will be provided free of cost.
- Refund will be processed only if replacement is unavailable.
2. Third Party Products
Reselling products is fulfilled by third-party suppliers.
Returns
- Returns are subject to supplier approval.
- Return window: 3–5 days from delivery
- Customer may bear reverse shipping charges (if applicable).
Non-Returnable Cases
- Used products
- Tags removed
- Minor color variation
- Slight size difference (1–2 cm)
Refund Timeline
- 5–10 working days after approval and inspection.
3. Owned Stock Products (In-House Products)
Return Window
- 7 days from delivery.
Conditions
- Item unused
- Original packaging intact
- Tags attached
Refund Mode
- Refund to original payment method within 5–7 working days.
- COD refunds processed via bank transfer or store credit.
4. Non-Returnable Items
- Innerwear
- Accessories (if hygiene-related)
- Clearance/Sale items
- Customized products
5. Cancellation Policy
- Orders can be cancelled within 6 hours of placing order.
- No cancellation after production/dispatch.
- Refund (if prepaid) within 5–7 working days.
6. Important Disclaimer Retail Wrap reserves the right to refuse returns that do not meet our policy conditions